Data Protection Complaints Policy
Our Commitment
We are committed to respecting your privacy and handling your personal data responsibly. In accordance with the Data (Use and Access) Act 2025 (DUAA), this policy outlines how we manage and respond to complaints regarding the processing of your personal information. [1, 2]
How to Make a Complaint.
If you have concerns about how we have collected, stored, or processed your personal data, you may submit a complaint using the following channels:
Email: data@follycreative.co.uk
Post: Studio S4, Leah’s Yard, 22 Cambridge Street, Sheffield, S1 4HP[1]
Please provide your name, contact details, and a clear description of the data protection issue or the effect it has had on you. [1]
Our Response Timeline
Acknowledgment: We will acknowledge receipt of your complaint in writing within 30 days of receiving it.Investigation: We will investigate your concerns and aim to provide a full, written outcome 'without undue delay'. [1, 2, 3]
Escalation to the ICO
If you are dissatisfied with our final response, or if you do not receive a response within an appropriate timeframe, you have the right to escalate your data protection complaint to the Information Commissioner’s Office (ICO). [1, 2]
Website: ICO Data Protection Complaints Portal
Helpline: 0303 123 1113 [1]
